KEEPSPACE STORAGE - HOW IT WORKS

We offer secure and flexible self storage units of a variety of sizes. Book the unit that is right for you, and store your items. With long opening hours you'll be able to access your stuff 7 days a week.

HOW DO I FIND MY UNIT

HOW DO I GET ENTRY TO MY UNIT?

With KeepSpace Storage, you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a KeepSpace Storage app from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt we recommend moving in on a week day, where we can be reached on the phone for any queries.

HOW DO I DOWNLOAD THE APP?

Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.

I DON’T HAVE AN APPLE OR ANDROID DEVICE. CAN I STILL GET ACCESS?

Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 01405 720620 if you require one, either before or after booking your room.

WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?

If it is not opening for any another reason, Contact us on 01405 720620.

WHEN ARE YOU OPEN?

The site is open accessible 365 days a year 24/7

Our phone lines are open Monday - Friday, 08.30 - 17.00

WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?

Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.

IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?

While employees are sometimes on site, you should always plan to unload and pack your items yourself.

HOW CLOSE CAN I PARK TO MY UNIT?

Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.

ARE THERE ANY DOLLYS OR TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?

There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.

RACKING / SHELVING

We are able to supply various racking options to help you make the most of your storage unit, with a guaranteed buy back price when you move out
Please be aware our racking is floor standing and we do not prohibit any drilling, screwing or other modifications to your unit.

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?

Not at the moment but we are happy to recommend local companies that do.

WHAT CAN I STORE?

You can store any items not on the prohibited list:

CAN I BOOK ONLINE?

Yes you can. Simply follow the online instructions and you can complete your booking.

CAN I BOOK BY PHONE?

Yes, though it will take longer and the lowest available prices are online.

WHAT PAYMENT OPTIONS ARE THERE?

You can pay using any major debit or credit card, including American Express.

CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?

Yes you can. To cancel your booking, either log in to your KeepSpace Storage account online, or call us on 01405 720620. You will not be charged if you cancel before your move in date.

CAN I CHANGE MY PAYMENT CARD?

Yes you can. Log into your StoreStuff account, click on 'View Payment Details' and add a new card.

I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?

The quickest way to move out is to log into your KeepSpace Storage account online and cancel. If you require any assistance, call us on 01405 720620.

I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?

You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.

WHERE IS KEEPSPACE STORAGE GOOLE FACILITY?

We are located Lidice Road Goole DN14 6XL. This is the last road on the left before the M62 roundabout on leaving Goole

WHAT IS COVERED BY INSURANCE?

You can review the full details of what is covered by our insurance here.

I WANT TO GET IN TOUCH WITH KEEPSPACE STORAGE. HOW DO I DO THAT?

You can email us at info@keepspacestorage.com or call us on 01405 720620.

**Phone lines are open Monday - Friday 08.30 - 17.00.